In addition, it also provides the ability to display charts, lists and iFrames along with simple reports, whereas Salesforce only provides simple reports. Microsoft Dynamics CRM also provides dashboards for various applications, along with security and data privileges, which Salesforce does not. Microsoft Dynamics CRM also offers Inline Analytics, which Salesforce does not. They can even move their Microsoft Dynamics CRM database from online to on premise, and vice a versa. Furthermore, customers can purchase both on premise and cloud based versions and can easily migrate from on premise to cloud based deployments (and vice versa), depending on their business’ needs. While Salesforce is only available as Cloud based CRM, Microsoft’s Dynamics CRM can be deployed both on premise, as well as in the cloud (by Microsoft themselves or by partners). Salesforce on the other hand does not offer such a familiar user experience nor such an extensive feature set, making it much harder to use as compared to the Dynamics CRM. And since Microsoft Dynamics CRM Online is a true Microsoft Office application rather than just a plugin, it’s able to offer the same MS Office user experience and an extensive feature set, making it much easier to use and more effective as a CRM. Since almost all users use Microsoft Office, any application that offers the MS Office or an MS Office ‘like’ experience, naturally makes them more comfortable. Let’s look at this cost difference in detail.Īs you can see from the table above, when you compare Microsoft Dynamics CRM vs Salesforce, the Dynamics CRM seems to be the more cost effective option. And in this case, the cost of ownership for Microsoft’s Dynamics CRM is much lower than Salesforce’s. Any business looking to implement a CRM solution will naturally look at the cost of the solution, as one of the major factors influencing their decision on whether to go with solution A or B. The biggest factor in any business investment is cost, and CRM systems are no different. Compare Microsoft Dynamics CRM VS Salesforce Let’s look at these in detail below as we compare Microsoft Dynamics CRM vs Salesforce. So how is it that the Dynamics CRM is able to gain (and continues to gain) so much market share in such a short span of time? The answer is not just one factor, but a number of factors. had less than a billion (about $900 million at April 30, 2014).” To add even more, it had $89 billion in cash and short-term investments on hand at the end of 2014’s first fiscal quarter. Microsoft had 20 times the revenues of in2013, and earned $22 billion in its last reported fiscal year compared to Salesforce’s $232 million loss. The statistics clearly depict that may be facing an awakened giant. Shockingly it grew almost 23% the same year, and hence stood second behind. “ In 2013, the company’s CRM product stood fourth behind, Oracle and SAP, controlling only 6.8% of the CRM market. To put things in perspective, consider the following statistics quoted by Forbes magazine regarding the Microsoft Dynamics CRM market share and potential. However, the functional and usability gap has closed the past 12 months (in 2013) with some of the competition like Microsoft Dynamics CRM, who shares the leader quadrant with .” This notion is supported by recent analysis of the CRM market, such as the one by Gartner (below) which states that “ continues to lead the market in both new business and customer deployments. Recently however the Microsoft Dynamics CRM has been rapidly closing the lead behind Salesforce, both in terms of number of users as well as implementations, so much so that it may soon even overtake Salesforce as the leading platform in the CRM space. Historically, Salesforce has always been the dominant CRM SaaS (Software as a Service) platform, right from its launch in 1999 till 2013. In this post we’ll be compare the Microsoft Dynamics CRM vs Salesforce, to see which of these two is the better option for enterprises looking to adopt a CRM system.
0 kommentar(er)
